MyCloud gone from network

If your **WD My Cloud has suddenly disappeared from your network**, the issue may be related to the network connection, router settings, device discovery, or the My Cloud itself. Before assuming that your files are lost, there are several basic checks you can perform.

First, check the Ethernet cable connecting the My Cloud to your router or network switch. Make sure both ends are firmly connected. Look at the LEDs on the My Cloud and confirm that the device appears to have power and network activity.

Next, restart your router and allow it to fully reconnect to the internet. After that, restart the My Cloud and wait several minutes for it to reconnect to the network. A temporary DHCP or network-discovery problem can sometimes cause the device to disappear from computers.

You can also check your router's connected-device or DHCP client list. Look for the My Cloud device and note its assigned IP address. If it appears there, try accessing the device using that address from a browser or supported network-management tool.

If the My Cloud is visible from one computer but not another, the problem may be related to network discovery or sharing settings on the affected computer. Check that the computer is connected to the same local network as the My Cloud.

It is also worth checking whether any recent router, operating-system, firewall, or network configuration changes occurred before the problem started.

Most importantly, **avoid resetting the My Cloud to factory defaults while troubleshooting**, especially if the device contains important data. A reset can change configuration and may complicate recovery.

If the device remains missing after checking the cable, router, IP address, and network settings, gather the My Cloud model, LED status, router information, and what changed immediately before the device disappeared. These details can help narrow down whether the problem is network-related or specific to the My Cloud.