MCH local drive access not working

If My Cloud Home (MCH) local drive access is not working, the problem may be related to network discovery, SMB configuration, credentials, device connectivity, or changes made to the computer or local network. Start by confirming that both the My Cloud Home device and your computer are connected to the same local network.

Restart the My Cloud Home, computer, and router. Allow the storage device enough time to fully boot before attempting to access it again. Check your router's connected-device list to verify that the My Cloud Home has received a local IP address.

If you normally access the device through File Explorer or Finder, try connecting using its local network address rather than an old shortcut or mapped drive. A previously saved network path may stop working if the router assigns the device a different IP address.

On Windows, check that Network Discovery and File and Printer Sharing are enabled for the appropriate private network. Also review saved Windows credentials. Incorrect or outdated credentials can prevent access even when the device itself is visible on the network.

For Mac users, open Finder and use Go > Connect to Server to test the appropriate SMB network path. If the device appears but authentication fails, verify that you are using the correct local-access credentials.

Security software, VPN connections, firewall rules, guest WiFi, and router client-isolation settings can also prevent communication between devices on the same network. Temporarily disconnecting a VPN can help determine whether it is affecting local network access, but avoid permanently disabling security protection.

If local access stopped after a firmware, operating-system, or router update, check whether network or SMB settings changed during the update. Avoid factory-resetting the My Cloud Home as an early troubleshooting step, particularly when important data is stored on it.

If the drive remains inaccessible, determine whether the issue occurs from multiple computers. If no local device can access it, investigate the My Cloud Home's network status and current local-access configuration before making changes that could affect stored data.