My Cloud OS5 - Only connection type relay possible: Guide

When My Cloud OS 5 shows “Only connection type relay possible,” it usually means your device cannot establish a direct remote connection and must use a relay connection. This can happen because of router settings, firewall restrictions, network configuration, or limitations in your internet connection.

To troubleshoot the issue, start by checking your network connection. Ensure your My Cloud device is connected properly to the router and that your internet connection is stable. Restart your router and My Cloud device, then check whether the connection status changes.

Next, review your router's firewall settings and ensure they are not blocking the required communication. If possible, test the device using another network to determine whether the issue is related to your current router or internet service provider.

Also, make sure your My Cloud OS 5 firmware is up to date. Check the device's dashboard for available updates and install them according to the manufacturer's instructions.

If relay mode remains the only available connection type, consult the official Western Digital support resources for device-specific remote access troubleshooting.

Important: Relay connections may provide remote access with slower performance than a direct connection. Avoid changing advanced router settings unless you understand their security implications.